Refund and Returns Policy

 

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

     

      • Gift cards

    To complete your return, we require a receipt or proof of purchase or a way to identify your order from Long tongue.dog

    Please do not send your purchase back unless you contact us and we have given you the OK to return the confirmation via email

    There are certain situations where only partial refunds are granted:

       

        • Product with obvious signs of use

        • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

        • Any item that is returned more than 30 days after delivery

      Once your return is received and inspected, we will send you an email letting you know we received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days, depending on the payment type and your bank.

      Late or missing refunds

      If you haven’t received a refund, recheck your bank account.

      Then, you can contact your credit card company; it may take some time before your refund is officially posted.

      If you’ve done all of this and still have not received your refund, please get in touch with us at supportteam@longtongue.dog.

      Sale items

      Only regular-priced items may be refunded. Sale items cannot be refunded.

      We only replace items if they are defective or damaged. If you need to exchange it for the same thing, please email us at supportteam@longtongue.dog, and we will let you know about the next steps.

      Gifts

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

      To return your product, you should mail your product to the address instructed by our customer support team.

      You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.

      Please feel free to contact us at supportteam@longtongue.dog for questions related to refunds and returns.

      For appeals, please don’t hesitate to use the boss@longtongue.dog email address.